****************************************************************************** * * * S.S.T.C LMOS GUIDELINES * * * * By The Trasher 005 * * * * P/HUN Phile #14 of P/HUN Magazine Issue #5 * * * ****************************************************************************** This is what I found one day when I went trashing with my phreinds and thought it would be it would be nice to type up so everyone can know what procedures the SSTC (Special Service Test Center) follows : Heres what it says (to the testers offcourse): 1) Keep all trouble entry codes and narrative complete and accurate to avoid input error. 2) Testers are not to Exclude or RST any trouble. RSA's to exclude or FST only with Magnagement approval. 3) Be aware of measured duration on all trouble. Measurement of duration is everyones job. 4) Use work performed codes 1,2,3,5 & 6 ONLY ONCE on each trouble. 5) Testers are to leave employee code blank in closeout box. This box is for RSA use only. Testers are responsible for completing the type, disposition, cause , FL1 (if required) and ATH narrative in closeout section of BOR 6) All Testers are required to verify unit#, route code, class off service /service code, category of report and FL1 (sub code) on all troubles. 7) All New York Telephone troubles MUST HAVE a. Responsibility code of user b. Job Function code of user c. User Reach number 8) Use narrative on EST mask when possiblle. Indicate test, who refered, TN (Telephone Number), etc. 9) Re: Escalations - Enter date/time one minute after last entry and in narrative indicate correct date/time, who escalated to level and TN 10) Front Ends Used: 2B - All suffolk 2A - All Nassau (except below) 3A - Hicsville, Levittown and Farmingdale 11) Unit Numbers Used: 962 - All TTY, DATA, FAA, LOB & WATTS 963 - ALL OCC 964 - SCC 961 - SUFFOLK SPECIALS 441 - BAYSHORE S.S.T.C (Testing Unit of Suffolk Spec.) 011 = 2A 038 = 2A 022 = 2B 048 = 2B These Unit numbers "RED FLAG" Top 200 033 = 3A 058 = 3A Customers. 12) ALL Switched Data Troubles are to be MLT Tested and indicated in LMOS (and on BOR) with work performed code 2. 13) Re: STOP/START CLOCK Stop clock is to be used on all trouble which we intend to Dispatch to the customer but cannot do so because access is not available to customer premises - this applies not only on Nassau and Suffolk troubles but on referred out troubles (Bklyn, Qns, Bronx, etc.) as well. The narrative must provide information to justify the use of Stop clock. The work performance code Zero is THE ONLY code to be used after an eight (stop) and before a nice (start). Any other code will cancel the stop clock. Stop and Start clock codes can be used a maximum of three times on one trouble report. The following Codes indicate a Stop/Start Clock. 8 - STO - 121 = Stop Clock 9 - STA - 122 = Start Clock 14) Re: Delayed Maintenance Delayed Maintenance is to be used when the customer has a Ckt out of service but still has communication with same location by use of an alternate service. Alternate service can be Dial back up or another Ckt. going to the same location. Delayed Maintenance can be used from 5:00PM friday through 8:00AM Monday. The codes used in LMOSare the same as for Stop/Start Clock. The difference is the narrative must indicate the alternate service the customer has. Example #1 - Customer has D.B.H Example #2 - Customer Has Ckt # _________ to same location. We must ask the customer if he has alternate service on all troubles "carried" overnight. The customer is entitled to a rebate for the entire duration of his trouble if it is over 24 hrs on Data troubles and all occ orders specify (CCA) Customer Credit Allowance. We are responsible to give the customer the proper credit to which they are entitled. 15) Re: Message Reports When sending a message report to another Bureau for Dispatch/Test, make sure the following information is included : Circuit Number Customer Name Customer Address Customer Reach Number Our Reach Number U.G Cable/Pair Test Access Hours Vendor Reach number for ok/serial On the original trouble BOR, Enter line of status putting Circuit on hold and the M.R T.T.N ===============END=============================================================